Privacy Policy

1. Introduction

Untavox ("we", "us", "our") is committed to protecting the privacy of visitors to our website and individuals who engage with our services. This Privacy Policy sets out how we collect, use, store, and share personal information, and describes the choices available to you regarding that information. By using our website or providing information to us, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact details — such as your name, email address, telephone number, and postal address, typically provided when you complete a form or request a consultation.
• Enquiry and consultation information — details you provide about your circumstances or objectives when requesting information about our services.
• Technical and usage data — such as IP address, browser type, device information, pages visited, and referral source, collected automatically when you use our website.
• Communications — records of correspondence between you and Untavox, including emails and any information provided during telephone or online discussions.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to enquiries and providing requested information about our services;
• Arranging and administering consultations;
• Operating, maintaining, and improving our website;
• Communicating with you about our services, where you have consented to receive such communications;
• Complying with our legal and regulatory obligations;
• Detecting, preventing, and addressing technical or security issues.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we rely on one or more of the following: your consent; the necessity of processing to take steps requested by you prior to entering into an agreement; our legitimate interests in operating and improving our services, provided these interests are not overridden by your rights; and compliance with legal obligations to which we are subject.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyse usage patterns, and improve user experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain areas of our website.

6. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who assist us in operating our website, communications, or administrative functions, subject to appropriate confidentiality obligations;
• Professional advisers, where necessary for the proper conduct of our business;
• Regulatory or governmental authorities, where required by law or to protect our legal rights;
• A successor entity, in the event of a reorganisation, merger, sale, or transfer of assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the information and the context in which it was collected.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights in relation to your personal information, including the right to request access to, correction of, or deletion of your data; the right to object to or restrict certain processing; the right to data portability; and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided on our Contact page.

10. International Data Transfers

Where information is transferred outside of your country of residence, we take steps intended to ensure that appropriate safeguards are in place to protect that information in accordance with applicable data protection requirements.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites, and we encourage you to review the privacy policies of any external websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and where appropriate, we will provide additional notice.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact page.